Free Consulting
X

About Us

At BizFlix Global, we specialize in delivering comprehensive IT services, from CRM development to cutting-edge AI solutions. Our team is dedicated to providing innovative ecommerce platforms, intuitive UX/UI design, and scalable SaaS solutions. With a strong focus on web and app development, we help businesses grow by offering customized MVPs, API integration, and continuous software support. We ensure that your technology evolves with your business, providing seamless, high-performance solutions.

Get a Consultation

Contact Info

  • Suite: 39, Podium, 85, Ealing Cross, Ealing, London, W5 5BW
  • +44 7472 408683
  • apply@bizflixglobal.com

Restaurant CRM

  • Home
  • Restaurant CRM
SaaS CRM Platform

A Smarter Way to Manage Your Restaurant's
Customer Relationships

BizFlix Global IT's Restaurant CRM is a cloud-based SaaS platform purpose‑built for restaurants, food chains, and hospitality businesses. It brings together customer data management, automated transactional messaging, and WhatsApp Business integration — all inside one unified dashboard.

Whether you operate a single outlet or a multi‑location chain, our platform scales with your business and ensures your customers stay informed at every stage of their order journey.

WhatsApp Business Integration
Connect your own verified WhatsApp Business account via the official WhatsApp Cloud API and reach customers directly.
Real‑Time Order Notifications
Automated order confirmations, payment updates, and delivery alerts triggered the moment an order event fires.
Customer Data Management
A centralised customer database with full order history, communication preferences, and interaction records.
Request a Demo Contact Us
Restaurant CRM Platform — BizFlix Global IT
Platform Features

Everything Your Restaurant Needs

A complete toolkit for restaurant customer communication and transactional messaging.
WhatsApp Business
Integration
Connect your WhatsApp Business account via the official Meta Cloud API. Policy-compliant, verified messaging on the channel your customers trust.
Order Notification
Automation
Automatically trigger confirmation, preparation, dispatch, and delivery messages at each stage of the order lifecycle — zero manual effort.
Payment Status
Updates
Notify customers instantly when payment is received, pending, or requires action — reducing support queries and payment-related uncertainty.
Customer Data
Management
Centralised customer database with full order history, communication preferences, and interaction records — all from one dashboard.
Message Template
Manager
Create, manage, and deploy WhatsApp-approved message templates. All templates go through the official WhatsApp Business API review process before use.
Analytics &
Reporting
Monitor message delivery rates, customer engagement, and communication performance with built-in dashboards and exportable reports.
WhatsApp CRM Integration for Restaurants
  • Official API Only — All messaging routes through Meta's official WhatsApp Cloud API. No unofficial automation or third-party workarounds.
  • Transactional Messages Only — Order confirmations, payment updates, and status notifications. Not a bulk promotional messaging tool.
  • Business-Owned Accounts — Each restaurant connects and controls its own WhatsApp Business account. BizFlix Global IT is the technology platform provider only.
WhatsApp Cloud API

Official WhatsApp Business Integration

Our platform integrates with the official WhatsApp Cloud API provided by Meta Platforms, Inc. Restaurants connect their own verified WhatsApp Business accounts directly through the platform, enabling them to reach customers on the channel they already use every day.

  • Approved Templates — All outbound messages use pre-approved templates managed and submitted through the platform before use.
  • Meta Policy Compliant — Operating in accordance with the WhatsApp Business Terms of Service and Meta Platform Policies at all times.
Request a Demo Contact Us
Simple Onboarding

How It Works

Getting started with Restaurant CRM is straightforward. Our team supports you at every stage.
01

Register Your Account

Sign up and our team verifies your business. Your organisation profile is configured inside the platform ready for onboarding.
02

Connect WhatsApp Business

Link your verified WhatsApp Business account through the Meta Business Manager authorisation flow, guided step-by-step inside the platform.
03

Set Up Message Templates

Create and submit templates for WhatsApp approval. Our team helps craft templates that meet WhatsApp Business Policy requirements.
04

Go Live & Automate

With templates approved and your account connected, order notifications fire automatically based on configured workflows — in real time.
Restaurant Use Cases

Built for Every Stage of the Customer Journey

From the moment a customer places an order to the moment it arrives, Restaurant CRM keeps them informed and builds lasting trust.
Order Confirmation
As soon as a customer places an order, an automated WhatsApp confirmation is sent — including order details, estimated preparation time, and reference number.
Payment Received Notification
Customers receive an instant message when their payment is confirmed and processed, reducing uncertainty and inbound support calls.
Order Status Updates
Notify customers when their order is being prepared, ready for collection, or handed to a delivery partner — at every stage, automatically.
Delivery Confirmation
Send a final confirmation once the order is delivered, completing the communication loop and reinforcing customer confidence in your brand.
Table Booking Confirmation
For dine-in restaurants, send automated booking confirmations and reminders to reduce no-shows and streamline reservation management.
Refund & Cancellation Alerts
Inform customers promptly if an order has been cancelled or a refund processed — maintaining transparency and reducing disputes.
Platform Advantages

Why BizFlix Restaurant CRM

Production-grade, scalable, and fully compliant — built by software engineers with hospitality and SaaS expertise.
Official API
Integration
We use only the official WhatsApp Cloud API (Meta). No workarounds. Full compliance with Meta's Business Messaging Policy at every step.
Cloud‑Based
SaaS
No installations or servers to manage. Access your dashboard from any device. We handle uptime, security patches, and platform updates.
Data Privacy
& Security
Customer data stored securely with role-based access controls and encryption in transit. Committed to GDPR and applicable data protection standards.
Dedicated Onboarding
Support
Our team assists with account connection, template submissions, workflow configuration, and ongoing platform usage — from day one onwards.
Scalable for
Any Size
50 orders a day or 5,000 — Restaurant CRM scales accordingly. Multi-location and franchise configurations are fully supported out of the box.
Seamless
Integrations
Connect your existing POS, online ordering platform, or payment gateway via our API. Custom integration projects supported by our development team.
Compliance & Trust

How We Handle WhatsApp Messaging Responsibly

BizFlix Global IT is a technology provider. Our platform gives restaurants the infrastructure to communicate with their own customers — nothing more.

Business-Owned WhatsApp Accounts

Each restaurant connects and controls its own WhatsApp Business account. BizFlix Global IT does not own, control, or independently operate any customer-facing WhatsApp number.

Messaging on Behalf of the Business

All messages are sent on behalf of the restaurant business as a transactional service. BizFlix Global IT does not independently initiate conversations with end users.

Approved Message Templates Only

All outbound WhatsApp messages use templates reviewed and approved through the official WhatsApp Business API process. No unapproved freeform promotional messages are sent.

Transactional Communication Only

The platform is designed for transactional messaging: order confirmations, payment notifications, and order status updates. It is not a bulk broadcast or promotional messaging tool.

Customer Consent — Business Responsibility

Restaurant businesses are solely responsible for obtaining and maintaining valid customer consent for WhatsApp communication, per applicable law and WhatsApp's policies. BizFlix Global IT provides the technical infrastructure only.

Official WhatsApp Cloud API

BizFlix Global IT integrates with the official WhatsApp Cloud API provided by Meta Platforms, Inc., operating in accordance with the WhatsApp Business Terms of Service and Meta Platform Policies.

Policy enquiries: apply@bizflixglobal.com  · Privacy Policy  · Terms & Conditions

FAQ

Frequently Asked Questions

Restaurant CRM is a cloud-based SaaS platform built for restaurants and food service businesses. It enables restaurants to manage customer data, automate transactional messaging, and connect their WhatsApp Business account to send order confirmations, payment updates, and delivery notifications — all from a single dashboard.
Restaurants connect their own WhatsApp Business account to our platform via the official WhatsApp Cloud API. Once connected, the platform sends approved message templates on behalf of the restaurant when order events are triggered — such as order placed, payment received, or order dispatched.
No. BizFlix Global IT is a technology platform. All messages are sent by the restaurant's own verified WhatsApp Business account through the platform infrastructure. We do not independently contact or message end customers. We act purely as the technology provider.
The restaurant business is fully responsible for obtaining and maintaining valid customer consent for WhatsApp communication, in accordance with applicable privacy laws and WhatsApp's Business Messaging Policy. BizFlix Global IT provides technical infrastructure only.
The platform supports transactional messaging: order confirmations, payment received notifications, order status updates (preparing, ready, dispatched, delivered), booking confirmations, and cancellation or refund alerts. All messages use WhatsApp-approved templates. Bulk promotional broadcasts are not supported.
Yes. Restaurant CRM supports multi-location and franchise configurations. Each location can operate with its own WhatsApp Business number and message templates, all managed under a single organisation account.
Use the enquiry form below or email us at apply@bizflixglobal.com. Our onboarding team will schedule a call, help you connect your WhatsApp Business account, and get your restaurant live on the platform.

Ready to Transform Your Restaurant's Customer Communication?

Join restaurants already using BizFlix Restaurant CRM to automate order notifications, reduce support queries, and keep customers informed at every stage.
Request a Demo
Contact Our Team
Get In Touch

Request a Demo or Ask a Question

Fill in the form below and our team will respond within one business day.
TECHNOLOGY INDEX

Providing Innovative Solutions for Strong and Reliable Partnerships

WEB
ANDROID
IOS
Why Restaurants Choose Us

Built for the Food Service Industry

Everything you need to keep customers informed, reduce support queries, and grow loyalty — out of the box.

Instant Setup

Go live in days — not months. Our onboarding team handles WhatsApp account connection, template submissions, and workflow configuration from day one.

100% Policy Compliant

Built exclusively on the official WhatsApp Cloud API by Meta. Only approved message templates. No unofficial automation, no bulk broadcasts, no policy risks.

Proven at Scale

Handles high-volume order flows across multi-location chains and franchises. Automated message delivery with real-time status tracking and delivery analytics.

POS & API Integration

Connect your existing POS system, online ordering platform, or payment gateway via our REST API. Our development team supports custom integration projects.

Secure & GDPR-Ready

Customer data is encrypted in transit and stored securely with role-based access controls. Designed in accordance with GDPR and applicable data protection standards.

Dedicated Support

A dedicated account manager is assigned to every client. Ongoing support for template updates, account queries, and platform configuration — whenever you need it.

WhatsApp